Privacy Policy The Liverpool Print Company – part of Love It Designs Ltd (Company No. 08567893)

Last updated: 02/03/2026

  1. Who We Are

This Privacy Policy explains how we collect, use and protect your personal data when you interact with The Liverpool Print Company, part of Love It Designs Ltd (“we”, “us”, “our”).

  • Company name: Love It Designs Ltd, trading as The Liverpool Print Company
  • Company number: 08567893
  • Trading address:

The Liverpool Print Company 112 Town Row Liverpool L12 8SN

  • Email: print@liverpoolprintcompany.co.uk
  • Phone: 0151 792 9058

For the purposes of UK data protection law (including the UK GDPR and the Data Protection Act 2018), we are the data controller of the personal data we collect and process about you.

  1. Our Core Promise
  • We do not sell, rent or trade your personal information to third parties.
  • We only use your data where we have a lawful basis and only for purposes you would reasonably expect in connection with our print and design services.
  • We aim to collect and store only the minimum amount of personal data we need to run our business and serve you properly.
  1. What Personal Data We Collect

The type of information we collect depends on how you interact with us. This may include:

3.1 Information you provide directly

When you contact us, place an order or work with us, you may provide:

  • Contact details: name, business name, address, email address, phone number
  • Order details: products/services ordered, specifications, delivery/collection details
  • Billing information: invoices, payment confirmations and related records
  • Artwork and content: logos, images, designs, and any text or personal details you choose to include in artwork (e.g. your name, job title, contact details on business cards or flyers)
  • Communication records: emails, messages, and notes from phone calls or in‑person meetings

3.2 Information collected automatically (website use)

When you visit our website, we may automatically collect:

  • Technical data: IP address, browser type, operating system, device type
  • Usage data: pages visited, time spent on pages, referring websites or search terms

This is typically collected using cookies or similar technologies. (See section 8 on Cookies.)

3.3 Information from third parties

We may receive information from:

  • Payment providers (e.g. confirmation that a payment has been completed or failed)
  • Delivery and courier services (e.g. delivery updates or issues)
  • Publicly available sources (e.g. your business contact details if listed on your website or business directory)
  1. How We Use Your Personal Data (Purposes)

We use your personal data for the following purposes:

  1. To provide our services and fulfil your orders
  • Processing and managing your print/design orders
  • Communicating with you about proofs, artwork, delivery and collection
  • Arranging delivery or collection of your items
  1. To manage payments and invoices
  • Processing payments and refunds (where applicable)
  • Keeping financial records for accounting and tax purposes
  1. To communicate with you
  • Responding to enquiries, quotes and customer support requests
  • Sending important service messages (e.g. proof approvals, order updates, changes to our terms or policies)
  1. To improve our business and website
  • Monitoring website usage and performance
  • Understanding which services are most in demand
  • Maintaining the security and reliability of our systems
  1. To comply with legal and regulatory obligations
  • Keeping records required by tax, accounting or other regulations
  • Responding to lawful requests from law enforcement or regulatory bodies
  1. Marketing (limited and reasonable use)
  • We may occasionally contact existing customers with relevant updates or offers related to our print and design services.
  • You can opt out of marketing at any time (see section 7).
  1. Our Legal Bases for Processing

We will only process your personal data where we have a lawful basis under UK data protection law. These bases include:

  • Contract: where processing is necessary to perform a contract with you or to take steps at your request before entering into a contract (e.g. creating a quote, fulfilling an order).
  • Legal obligation: where we must process data to comply with the law (e.g. tax records).
  • Legitimate interests: where we have a genuine business reason to use your data and this is not overridden by your rights (e.g. basic marketing to existing customers, improving our services, keeping records of orders and communications).
  • Consent: where you have clearly agreed to us using your data for a specific purpose (e.g. certain types of marketing or cookies, if applicable). You can withdraw consent at any time.
  1. How We Share Your Data

We do not sell your data. We only share your personal data when necessary, with:

  • Service providers and suppliers who help us run our business, such as:
    • Payment processors
    • IT/hosting providers
    • Delivery and courier companies
  • Professional advisers, such as accountants or legal advisers, where needed.
  • Authorities or law enforcement, where we are legally required to do so.

These third parties are only allowed to use your data to provide services to us and must handle it securely and in line with data protection law.

We do not routinely transfer your data outside the UK. If this ever becomes necessary (for example, because a service provider stores data on servers outside the UK), we will ensure appropriate safeguards are in place.

  1. Marketing Communications

We may send you occasional marketing messages if:

  • You are an existing customer and we are contacting you about similar products or services to those you have already purchased, or
  • You have explicitly asked to receive marketing from us.

You are always in control:

  • You can opt out of marketing emails at any time by following the unsubscribe link in the email or contacting us directly.
  • Opting out of marketing will not affect important service messages about existing orders or our legal obligations.
  1. Cookies and Website Tracking

Our website may use cookies and similar technologies to:

  • Make the website function properly
  • Remember certain preferences (where applicable)
  • Analyse how visitors use our site, so we can improve it

Depending on how your website is set up, you may:

  • See a cookie banner asking you to accept or manage cookies
  • Be able to turn off non‑essential cookies

You can also control cookies through your browser settings by blocking or deleting them. Please note that some parts of the website may not function correctly if you disable necessary cookies. (If you start using specific tools like Google Analytics, a separate cookies section or policy with more detail may be needed.)

  1. How Long We Keep Your Data

We keep your personal data only for as long as necessary for the purposes set out in this policy, including:

  • Order and invoice records: typically kept for 6 years (or longer if required) for tax and accounting purposes.
  • Artwork and job files: often kept so we can easily reprint or repeat jobs for you in future, unless you ask us to delete them.
  • Enquiries and communications: kept for a reasonable period so we can manage our relationship with you and refer back to previous conversations if needed.

When we no longer need your data, we will delete or anonymise it securely.

  1. How We Protect Your Data

We take appropriate measures to keep your personal data secure, including:

  • Limiting access to your data to staff and service providers who need to know it
  • Using passwords and access controls on systems that store personal data
  • Keeping our software and systems updated
  • Using reputable, secure third‑party services where needed

No system is completely secure, but we work to protect your data to a reasonable and proportionate standard.

  1. Your Rights

Under UK data protection law, you have several rights in relation to your personal data, including:

  1. Right of access – to request a copy of the personal data we hold about you.
  2. Right to rectification – to have inaccurate or incomplete data corrected.
  3. Right to erasure – to ask us to delete your data in certain circumstances.
  4. Right to restrict processing – to ask us to limit how we use your data in certain situations.
  5. Right to object – to object to processing based on our legitimate interests, including direct marketing.
  6. Right to data portability – to request that we provide certain data to you in a structured, commonly used, machine‑readable format or transfer it to another controller (where technically feasible and applicable).
  7. Right to withdraw consent – where we rely on consent, you can withdraw it at any time.

To exercise any of these rights, please contact us using the details in section 13.

We may need to verify your identity before responding to your request. We aim to respond within one month, as required by law.

  1. Complaints

If you have concerns about how we handle your personal data, please contact us first so we can try to resolve the issue.

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection:

  • Website: https://www.ico.org.uk
  • Phone: 0303 123 1113
  1. How to Contact Us About Privacy

If you have any questions about this Privacy Policy or how we handle your personal data, please contact:

  • Email: print@liverpoolprintcompany.co.uk
  • Phone: 0151 792 9058
  • Post:

The Liverpool Print Company 112 Town Row Liverpool L12 8SN

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in the law, our services or how we process personal data. When we do, we will update the “Last updated” date at the top of this page.

We recommend checking this page occasionally to stay informed about how we protect your information.

In summary:

  • We collect only the data we need to run our print and design business and serve you properly.
  • We do not sell your data to anyone.
  • We keep your information secure, use it lawfully, and you remain in control of how it is used through your data protection rights.

If you want, I can now create a very short, customer‑friendly version of this for a footer link or a pop‑up that says, in plain language, what you do with people’s data.